Contact us

Occupational Regulation administers the register of independently qualified pool inspectors. We are part of the Ministry of Business, Innovation and Employment (MBIE). Get in touch if you would like more information, or if you have a question or complaint.

By phone

Freephone: 0508 668 678
From overseas: +64 3 962 2704

Hours: Monday – Friday 8:30am to 5pm NZT (except public holidays)

Office location and postal address

Pool Inspector Registrar
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand

Media enquiries

You can email our media desk at

Assistance available

If English isn’t your first language, let us know when you call and we will use our interpreting service, Connecting Now. When you call, tell us what language you want, then wait to be connected to an interpreter.

Connecting Now(external link)

If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.

Video Relay Service(external link)

Complaints about us

MBIE expects high professional standards of its people, in the same way that it expects high standards of the occupations we regulate. If you are unhappy with the behaviour of a member of Occupational Regulation, you can make a complaint about that person.

In addition, if you are unhappy with a policy or procedure that you are subject to or aware of, you can also make a complaint.

Our people must comply with MBIE’s Code of Conduct. The Code of Conduct helps us to use sound judgement when making decisions and taking actions. It focuses on acting fairly, impartially, responsibly and in a trustworthy manner, all of which are key to our work as public servants.

Our Code of Conduct aligns with employment agreements, employment legislation, MBIE policies and the Public Service Commission Standards of Integrity and Conduct(external link)

How to make a complaint

You can complain verbally or in writing in any of the following ways:

The manager will send a complaint acknowledgment letter within 24 hours of receiving the complaint.

The complaint will then be internally investigated, and the complainant will receive a reply within 15 working days.